Your Privacy, our Responsibility

Last Updated: 27 July 2026

This Privacy Policy describes how Wellness Satiety (Pty) Ltd (“we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal information when you visit our website www.wellnesssatiety.co.za (the “Site”) and purchase the Wellness Satiety Meal.

We are committed to protecting your privacy and ensuring that your personal information is processed safely, lawfully, and transparently in strict compliance with the Protection of Personal Information Act, No. 4 of 2013 ("POPIA") of South Africa.

1. What personal information we collect.

Our store is built on the WooCommerce platform. To process your online orders and provide a seamless shopping experience, we collect "personal information" as defined under POPIA. This includes:

• Identifiers and contact details: Your full name, email address, physical delivery address, billing address, and contact telephone/WhatsApp number.
• Account credentials: Username and password if you register an account on our WooCommerce website.
• Transaction and financial data: Order history, products purchased, transaction amounts, and payment confirmations. (Note: We do not store full credit card numbers or banking passwords on our servers; these are handled securely and directly by our integrated payment gateway, PayFast.)
• Technical and usage data: Your IP address, browser type, device info, cookie data, browsing history on our website, and interaction with our online store.

2. How we collect your information.

We collect personal information through the following methods:

• Directly from you: When you complete a purchase checkout via WooCommerce, register an account, subscribe to our newsletter, fill out a contact form, or communicate with our customer support team.
• Automated technologies: As you navigate our website, WooCommerce and standard analytics tools automatically collect technical data using cookies, server logs, and similar tracking tools to optimise website performance and keep track of your shopping cart.
• Third parties: We receive payment confirmation status updates from our integrated payment gateway, PayFast, and tracking updates from our courier partners.

3. Purpose of processing your personal information.

In terms of Section 9 of POPIA, we will only process your personal information for specific, explicitly defined, and lawful purposes relating to our business functions. These include:

• Fulfilling orders: The product may contain or come into contact with wheat, gluten, dairy, tree nuts, peanuts, soy, sesame seeds, eggs, and oats.
• Customer support: Responding to your questions, dietary queries, order modifications, or refund claims.
• Account management: Maintaining and securing your online shopper profile within our WooCommerce system.
• Marketing communications: Sending you updates, health tips, and promotional offers regarding the Wellness Satiety Meal, provided you have consented (opted in) to receive such marketing, or where you are an existing customer (in line with Section 69 of POPIA).
• Legal obligations: Complying with tax laws (SARS), keeping financial records, or responding to valid legal requests.

4. Consent and your right to object secure payment methods.

• Consent: By voluntarily providing us with your personal information during checkout or account creation, you consent to our processing of that data for the purposes stated above.
• Opting out of marketing: You have the right to opt out of direct marketing at any time. Every promotional email we send contains a clear "Unsubscribe" link. Alternatively, you can contact us directly to be removed from our mailing list.

5. Sharing your personal information

We do not sell, rent, or trade your personal information to third parties for commercial gain. We only share necessary data with trusted third-party service providers ("Operators" under POPIA) who assist us in running our online store:

• PayFast: Securely transferring payment data to clear transaction funds. You can view PayFast's privacy policy on their official website to understand how they manage your transactional data.
• Courier and logistics providers: Sharing your name, delivery address, and phone number so they can deliver your Wellness Satiety Meals.

6. Data Security

We implement strict technical and organisational security measures to protect your personal information against loss, misuse, unauthorised access, alteration, or accidental destruction. These measures include:

• Encrypted connections (HTTPS/SSL protocols) across the entire WooCommerce platform.
• Access-controlled servers with restricted employee permissions.
• Regular security updates to our WooCommerce core, plugins, and server environment.

While we take every reasonable precaution, no internet transmission or electronic storage method is 100% secure. In the unlikely event of a data breach affecting your information, we will notify you and the South African Information Regulator as required by Section 22 of POPIA.

7. Data Retention

We will retain your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, tax (SARS requires financial records to be kept for 5 years), or reporting requirements. Once the retention period expires, data is securely destroyed or permanently de-identified within our WooCommerce system.

8. Your legal rights under POPIA

As a data subject in South Africa, you have the following rights regarding your personal information:

• Right of access: You can request confirmation of whether we hold your personal information and request a copy of that data.
• Right to correction: You can request that we update, correct, or delete inaccurate, incomplete, or outdated personal information.
• Right to objection: You can object to the processing of your data on reasonable grounds, unless legislation mandates processing.
• Right to deletion: You can request that we delete your data if it is no longer required for the original purpose or if you withdraw your consent.

To exercise any of these rights, please contact our designated Information Officer using the details provided below.

9. Cookies Policy

Our WooCommerce store uses cookies to enhance your browsing experience, remember items added to your shopping cart while you browse, and analyse traffic. You can choose to turn off cookies through your browser settings, but doing so may prevent you from placing orders on our website.

10. Contacting our Information Officer or lodging a complaint

If you have any questions about this Privacy Policy, wish to exercise your POPIA rights, or believe we have processed your data unlawfully, please contact us first so we can resolve the issue:

• Information Officer Name: Mr Chris Sutherland
• Company Name: Wellness Satiety
• Email Address: info@wellnesssatiety.co.za
• Physical Address: 95B Wilcocks road, Bayswater, Bloemfontein, Free State, 9306

If you are unsatisfied with our response, you have the right to lodge a formal complaint with the South African Information Regulator:

• Website: inforegulator.org.za
• Email: info@inforegulator.org.za / complaints.IR@inforegulator.org.za

For customer support, queries, or to lodge a return claim, please get in touch with our team:

• Company Name: Wellness Satiety (Pty) Ltd
• Support: Email info@wellnesssatiety.co.za
• Phone/WhatsApp: 082 567 3116
• Physical Address: (Not for unarranged drop-offs): 95B Wilcocks road, Bayswater, Bloemfontein, Free State, 9306